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FAQ

Why can’t I change the “soccershots.org” to my location’s specific website on some items?

-       Based on customer use and overall design, having a longer location-specific URL is not necessary on some items.  

What if I want an item that is not offered?

-       Submit a marketing request through the Launchpad. If the item is a good addition to our suite of materials, it will become available on the site.

How long will it take to get my items?

-       In-stock, non-customized items like folders will be shipped immediately. Customized,

made to order items will ship within 7-10 business days to allow time for production.

Will I receive a proof of my customized items?

-       No. Your submission of information via the site is the final copy that will be used. Ensure that all information is free of grammatical and spelling errors; ensure all phone numbers and entered information is correct. The viewing of this information on the “Customize This” area serves as your proof. 

Can I return items?

-       Artistic Imprints will gladly accept the return of products that are defective due to manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return. Returns for any other reason can only be accepted prior to production/shipping.